Proximus

With 13,862 employees, Proximus serves more than 2.8 million customers and nearly 450,000 companies across Belgium every day. For the second time, the listed company called on us for its annual report. The ‘Integrated Annual Report 2024’ is a first in several respects: it is Proximus’ first CSRD-compliant report, and also the first to chart the entire Proximus Group, including all subsidiaries.

Our client - Proximus  

Our challenge - To guide the listed company in developing a CSRD-compliant annual report in three languages  

Our solution - The ‘Integrated Annual Report 2024’, which clearly details the company’s financial results and sustainability actions

The ‘Integrated Annual Report 2024’ is the fruit of close collaboration: While Proximus prepared the management report, corporate governance statement and consolidated financial statements, we took care of the rest of the assignment. We put the foreword down on paper, described the company’s activities, and provided full ESG reporting. We supported the company in implementing CSRD requirements and translated complex sustainability information into clear and accessible texts.

Insight and overview

Needless to say, the reporting brought with it several challenges. Due to the fact that Proximus is a listed company, it had to meet many special requirements, some of which overlapped. With thoughtful cross-referencing, we solved the puzzle, resulting in a logical table of contents. The report also had to be published in three languages – Dutch, French and English – requiring a consistent structure and repeated meticulous revisions.

The layout was also our responsibility. We paid great attention to the visual side, so that the report remained easy to digest despite its length. Large amounts of data were carefully arranged and presented in clear tables, allowing readers to quickly find relevant information.

Teamwork

We completed the project within a tight timeframe, which we established in consultation with Proximus’ finance team and the auditors. Thanks to a thoughtful approach and efficient collaboration, we delivered a report that passed the limited assurance audit and will act as a benchmark for Proximus’ future annual reports.